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Job Details


Requisition Number 17-0677
Post Date 7/13/2017
Title Laboratory Client Support Technician
FLSA Status Non-Exempt
Position Type Entry Level
Minimum Salary $12.45
Work Hours 12:00 PM - 10:30 PM
Work Schedule 7-On/7-Off
Department Exception Handling - 237
City Salt Lake City
State UT
Description

Provide technical and preanalytic support services for a designated division of technical operations and clients. Duties include specimen evaluation and processing, problem solving, exception handling and customer service. Within six months, demonstrate competence in the policies, procedures and processes associated with delivering excellent customer service. Contact clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens. Project a professional image through phone, email and other communications to internal and external ARUP customers. Provide a supportive link between customers and all other areas of the company.

Requirements

Education/Credentials required:

  • High School Diploma or equivalent

 Experience/skills required:

  • Must complete and demonstrate department-specific training and competency within 6 months

 Physical and other requirements:

  • Judgment in planning work, assessing results, solving problems, and taking or recommending action
  • Absolute integrity in the accurate identification of samples, test performance, and reporting of results
  • Flexible and willing to adapt to changes in section structure  
  • Must be able to lift 10 pounds
  • Must be able to sit and/or stand for extensive periods of time
  • Fine motor coordination
  • Good visual acuity including color perception
  • Mobility
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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