Job Details

Title Retail Wine Associate
City West Kelowna
Province BC

Mission Hill Family Estate Winery has long been regarded a jewel of the British Columbia wine industry; producing world-class wines from its stunning location atop the sweeping hills of West Kelowna, British Columbia. The iconic winery is known for its international award-winning wines and dramatic architecture set against a backdrop of majestic mountains, scenic lakes and the geometric beauty of the vineyards that define the valley. Mission Hill’s elegant and internationally acclaimed wine portfolio celebrates the unique and diverse micro-climates of perhaps the world’s most exciting emerging wine region.


Each year Mission Hill Family Estate welcomes more than one hundred thousand visitors to experience the winery’s dramatic architecture which culminates in a setting celebrating wine, food and the arts. Experiences include the award-winning Terrace Restaurant, named “one of the top five winery restaurants in the world” by Travel + Leisure Magazine, our annual summer concert series, and the unique Wine Boutique with treasures from around the globe that both surprise and delight. Guests also enjoy Sommelier-led Winery Tours and Tastings where they gain an understanding of our winemaking philosophy as well as insights into the unique Terroir that make Okanagan Wine Country so special. In 2016, Mission Hill Family Estate was honoured to host the Duke and Duchess of Cambridge during their royal tour in Canada.


Our European-style retail Wine Boutique presents to visitors gifts from around the world; displaying both our world-class wine as well as wine accessories. From bottles of our Oculus signature Bordeaux-inspired red wine to the unique Found Items available at the gift boutique, guests at the winery are always able to return home from their visit with elegant keepsakes. The retail team is led by Retail & Tour Manager, Jane Charbonneau.


Position: Retail Wine Associate

Position Dates: May/June 2017 – End of October 2017 (Seasonal)

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Position Responsibilities

• Educate guests about Mission Hill Family Estate and our world-class wines through conversation, tastings, and sales

• Provide exemplary customer service at all times, working to exceed guests’ expectations

• Develop and maintain Mission Hill wine and merchandise knowledge to support an exemplary retail experience

• Transition effectively between tasking, sales, and hospitality responsibilities as scheduled

• Efficiently re-stock wine and merchandise in Wine Boutique


Position Requirements

• Minimum 1 year of experience in a hospitality or retail environment

• Strong computer skills • Open and flexible schedule for the duration of the season

• Must be able to meet the physical requirements of the position including repetitive lifting of 30-40 lbs, being able to stand for extended periods of time, as well as navigate stairs

• Current Serving It Right certification

• Must be of legal age to serve alcohol in B.C.


Mission Hill is committed to the highest standards of excellence and to attracting top-caliber talent. We are looking for service team applicants who have a genuine enthusiasm and passion for exemplary world-class guest service. Successful applicants will be committed to self-development and continuous learning. To thrive in this position, one must show a proven ability to work collaboratively in a high-performance and fast-paced team environment.


Please take the time to visit our website, to take a virtual tour of our winery, meet our family, and become inspired by our philosophy and vision. Once your passion and creative genius are inspired, we look forward to receiving your online application through our website.

Apply Online
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