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Title Resident Service Coordinator
City Newport Beach
State CA
Location Eight 80 Newport Beach I
Homes 1447u
Description
Resident Service Coordinator – Every day is an opportunity for you to foster an on-going positive relationship with residents and to deliver superior customer service. #WRK4UDR

UDR, Inc. and its affiliated companies are seeking a Resident Service Coordinator to join our team at Eight 80 Newport Beach, our apartment community (1447 total homes) located in Newport Beach, CA.

Key Qualifications:
• Minimum of one year experience as a concierge or with related customer service.
• Minimum of one year of office experience is required.
• Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment.
• Strong organizational, presentation and communication skills, with high professionalism.
• Proficient with MS Office and Outlook with competent general computer skills.
• Weekends required.

Essential Job Functions:
As a Resident Service Coordinator, you are the first point of contact, welcoming potential residents, residents, guests and visitors as they arrive to our community. You orchestrate the flow of the lobby and manage the package center making sure every situation you handle ends with a smile. You are the communication center providing residents community communication daily, weekly, or monthly via the computer portal and postings. You are responsible for future resident applications to ensure all background checks, deposits, and lease paperwork are complete. You notify the new resident upon approval, prepare resident move-in or renewal paperwork, ensure new resident signs all necessary paperwork, and pays applicable deposits. You maintain an appointment calendar and schedule all the move-in appointments. On move-in day, you provide resident keys, “Move-In Inventory” form and property orientation, explaining the community amenities and unit features. You plan, promote and produce resident events and activities from charity donations and food drives to holiday celebrations, ensuring residents find value outside the walls of their apartment home. You network and build productive business relationships with top vendors, including dining, entertainment and transportation companies.

Career Development and Advancement: We offer ongoing education opportunities to support the skillset development of our employees. We have a proven culture of supporting the development and advancement of our employees' individual career goals and are proud to announce the promotion of 242 employees in 2018, that’s an average of 20 associates promoted per month! We believe our employees are the organization's most valuable asset. #WRK4UDR

Exceptional Benefits: We offer a comprehensive benefit package and discounts to live in our premier communities!

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities with a mission of offering remarkable apartment homes in the most desirable locations throughout the United States. Share your expertise, skill and commitment to excellence with us, and be a part of UDR's team. #WRK4UDR
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