Job Details

Req # 18-0193
Post Date 7/11/2018
Title Warranty Writer II
City Houston
State TX
Division CMD

Scope of Work:


Develops, writes and processes warranties with accuracy.  Verify warranty coverage and develop estimates.  Maintain customer rapport and records.  Ensure that customer needs are fulfilled.  


Primary Job Responsibilities:


  • Promptly respond to customer inquiries
  • Take detailed notes with regards to warranty issues
  • Verify warranty status and coverage by examining records, and explain provision and exclusions
  • Develop, write and process warranties with accuracy
  • Handle warranty requests in compliance with both company standards and legal requirements
  • Develop accurate estimates and explain estimates to customers
  • Insure recall notifications are initiated properly
  • Handle shipment of defective parts, arrange for delivery of replacements a or receipt of credit
  • Communicate with manufacturers, secure replacement parts and repairs for defective merchandise
  • Perform other duties as assigned



Minimum Qualifications:


  • Must have a High School diploma or equivalent
  • Must have a minimum of 4 year(s) previous experience working with warrant/service


    Requirements: Knowledge, Skills, and Abilities (KSAs)


  • Display strong written and oral communication skills
  • Detail oriented, good problem solving skills, strong organizational skills
  • Display excellent customer service skills
  • Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
  • Ability to build and maintain customer relationships
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)



Working Conditions and Physical Demands:

  • Typical hours of work Monday through Friday; 8 a.m. to 5 p.m. (Flexible hours, days and weekends when necessary)
  • Minimal travel may be required, with overnight stay
  • Sitting; occasional bending or kneeling; lift and carry a maximum 30 Lbs., reach overhead for lightweight items
  • Office work


    WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.


    En Espanol

    WPI es una institució n EEO/AA (igualdad de oportunidad/acció n afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientació n sexual, infomació n genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.



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