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Job Details

Req # 18-0305
Post Date 10/9/2018
Title District Service Manager
City Corpus Christi
State TX
Division CMD
Description

Since 1924, Waukesha-Pearce Industries, LLC. (WPI) has been dedicated to providing leading equipment options that meet the most demanding applications in gas compression, small engines, earthmoving, recycling, mining, and power generation equipment.  With a territory covering the 48 contiguous states, WPI is strategically located in high-production regions throughout the U.S. Our expert personnel are trained in technical sales, service, and engineering.  WPI has been supporting engines for over 90 years by offering the right solutions for gas compression and power generation applications. We partner with trusted names like GE, Generac, and Kohler for dependable service.  WPI offers only the highest quality construction and mining products such as crawler dozers, compactors, excavators, loaders and more from these world-class equipment brands: Komatsu, Bomag, Sennebogen, Gradall, Takeuchi, Doppstadt, NPK, LaBounty and Vacall.  Our reliable equipment is backed with unmatched technical support and dedicated Shop and Field Service Technicians. 

Our greatest strength as a company are our people.  Our success depends on the technical expertise of our salespeople, the knowledge of our parts people, the skill of our service technicians and the professionalism of all WPI staff.

We are committed to hiring top quality people in every position in our company.  Our success depends on our employees, and how well they serve our customers.

Scope of Work (District Service Manager):

 

Manages the organization, productivity and assets of the Service Department to obtain maximum efficiency and profitability.  Supervises Foreman, Leaderman, Administrative Assistant and Shop Clerk.

 

 

Primary Job Responsibilities:

 

 

·       Adheres to and utilizes the established Service Department management operating system for assigned work.

·       Measures productivity.

·       Increases output, evaluates performance and tracking mileage.

·       Develops and maintains a training program for all Service Department employees.

·       Established departmental goals relevant to each shop activity or department and monitors performance on a monthly basis.

·       Meets with District Manager and Parts Manager at least monthly for reviewing activities, financial reports, problems, progress and mutual needs.

·       Monitors the capabilities of the entire department regarding customer needs and service requirements for equipment being utilized in the territory.

·       Maintains close contact and good relations with customers, may include onsite visits.

·       Administers safety program in accordance with existing company, state and federal guidelines. 

·       Conducts a monthly safety meeting and completes required reports.

·       Prepares and adheres to the company Salary Plan to provide a timely Performance Reviews and equitable increase program.

·       Performs other duties or functions as requested by Management.

Requirements

Minimum Qualifications:

·        Must have a minimum of 3 year(s) previous supervisory experience of service personnel.

·        High School Diploma or equivalent.

 

Requirements: Knowledge, Skills, and Abilities (KSA’s)

  • Must have current driver’s license and acceptable driving record per WPI insurance carrier standards.
  • Must be able to pass and maintain alcohol and drug testing requirements as required by the Department of Transportation.
  •  Must be able to lift 50 pounds.
  • Must be able bend and twist several times a day.                                    Must be computer literate, a Windows based environment preferred. (MS Word, Excel, Outlook, etc.).
  • Must be dependable and able to work independently.
  • Must maintain good client relations.
  • Must maintain a professional appearance. 
  • Must promote and maintain a clean, neat and safe work environment. Must have the ability to work flexible hours, days, and weekends (as necessary).
  • Must have the ability to travel and stay overnight (as necessary).
  • Must have the ability to supervise and motivate others.
  • Must have the ability to effectively evaluate others.
  • Must protect the company assets and interest. 

Working Conditions:

 

·         Typical hours of work Monday through Friday 8 a.m. to 5 p.m.

·         Weekend hours as necessary.

·         Indoor/Outside, offshore work as required.

 

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol
WPI es una institució n EEO/AA (igualdad de oportunidad/acció n afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientació n sexual, infomació n genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.

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