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Technician - Heavy Equipment
JOB SUMMARY: This position is responsible for diagnosis and repair of all heavy equipment (including removing, repairing, assembling, installing) and performs failure analysis of all Caterpillar equipment including engines, hydraulics, and transmissions. Depending on the level of skill, technicians perform jobs that range from basic and preventative maintenance and fluid changes to independent diagnosis and repair, and mentoring of entry level technicians.
• Troubleshoots and tests various machine systems, compares test results to specifications and determines if the system is working as designed. Walks around machinery to inspect. Operates machinery to locate problem. Determines what services are required to repair the machine and performs failure analysis. Asks for assistance as needed in failure analysis and diagnosing problems for quality control.
• Performs maintenance and repairs as assigned by Team Supervisor.
• Gives diagnosis to Customer Service Representative (CSR). Works with CSR to achieve an appropriate estimate.
• Gathers parts needed for repair, using parts book to accurately determine correct parts required for the job. Communicates required repair parts to Parts Sales Consultant.
• Uses technician tools, including but not limited to: service manuals, operations manuals, computer programs and resources and parts books effectively to address technical issues.
• Performs all required tasks in accordance with printed procedures.
• Requests another technician to conduct quality control review of repaired machine.
• Writes service report for every machine repair in detail. Prints off hardcopy of service report with work orders and saves to server.
• Assists other technicians as needed on repairs.
• Handles all customer inquiries in a prompt and professional manner.
• Adheres to all customer care standards.
• Actively cares and advocates safety at Western States. Adheres to all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
• Work within and promotes corporate vision, mission, and values of the organization.
• Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
• Valid driver’s license and acceptable driving record.
• Basic computer/typing skills and knowledge and use of Microsoft computer products or other comparable systems required.
• Ability to develop and maintain effective working relationships with others.
• Consistent attendance and timeliness.
EDUCATION AND EXPERIENCE:
• Proof of high school diploma or General Education Degree (GED).
• Associates Degree or technical training from an accredited vocational school preferred.
• Entry level technician requirements - Six months minimum experience working on heavy equipment in a Caterpillar or similar environment with hydraulic, engine and power train experience required.
• Experienced technician requirements – Three to five years experience working on heavy equipment in a Caterpillar or similar environment with hydraulic, engine and power train experience and the ability to disassemble, assemble, remove and install machine components required.
• Must be able to communicate (speak, read, comprehend, write in English).
• Must be able to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Exposure to extreme temperatures and environment.
• Exposure to high noise level.
• Exposure to fumes.
• Must be able to lift 50 pounds.
• Must be able to meet all safety requirements for applicable safety policies.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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