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Job Details


Requisition Number 18-0427
Post Date 11/30/2018
Title Parts Consultant
City Pasco
State WA
Description JOB SUMMARY: This position is responsible for providing parts support for Caterpillar and other vendors to customers and internal departments. This role is also accountable for maintaining / growing WSECO’s professional positions in its markets by providing best in class parts consultation and customer service. It is necessary to be organized, personable, and professional.

ESSENTIAL FUNCTIONS:
• Manages parts inquiries over the phone and in person.
• Supports internal customers, such as Product Support Sales Representatives (PSSRs)/Inside Sales/Machine Sales/Service Department, and all external customers with parts pricing and quoting.
• Advises customers on substitution of parts when replacement is not available.
• Checks parts availability. Determines urgency of parts and decide most efficient way to meet customers’ needs; uses need-by dates effectively.
• Generates invoices and completes customer transactions by receiving payment from the customer.
• Processes, tracks and completes customers’ orders to exceed customers’ expectations.
• Pulls parts from inventory when needed.
• Participates in and completes training as required and/or available.
• Follows assigned work schedule with consistent attendance/punctuality.
• Adheres to all customer care standards.
• Actively cares and advocates safety at Western States. Adheres to all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
• Works within and promotes corporate vision, mission, and values of the organization.
• Performs other duties as assigned.
Requirements KNOWLEDGE SKILLS AND ABILITIES:
• Ability to learn dealer systems.
• Moderate knowledge of forklift and material handling equipment.
• Ability to obtain forklift operators certification.
• Ability to develop and maintain effective working relationships with others through Teamwork.
• Ability to travel occasionally when needed for training, meetings, etc.
• Ability to work overtime and on call.

EDUCATION AND EXPERIENCE:
• Proof of high school diploma or General Education Degree (GED).

EDUCATION AND EXPERIENCE:
• Proof of high school diploma or General Education Degree (GED).
• Associates Degree or technical training from an accredited vocational school preferred.
• Entry level Parts Consultant requirements - 1 year minimum of parts sales, parts warehouse, or combined experience
required.
• Experienced Parts Consultant requirements – Minimum 2 to 4 years CAT Parts Consultant experience required.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:
• Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching, pushing, pulling, leaning and twisting.
• Able to lift up to 60 lbs in accordance with Western States’ Lifting Safe Work Practice to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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