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EPG Field Technician
JOB SUMMARY: Repairs power generation units to the customer’s satisfaction in the field, shop or customer’s location. Removes, installs, diagnoses, repairs, disassembles, assembles and performs failure analyses of all power generation units.
• Conducts necessary machine performance and diagnostic tests, interprets results and makes an independent decision as to the extent of the power generation repair.
• Performs work in the field, shop, or at customer locations which can include overtime and overnight assignments.
• Repairs units without error and consistently repairs units within the time requirement guidelines.
• Repairs warranty and service letter issues efficiently and as soon as possible.
• Uses web based STW, SIS, and ET effectively to address technical issues. Performs all required tasks in accordance with outlined procedures.
• Conducts business professionally. Maintains self control and integrity in stressful situations. Maintains a professional image.
• Adheres to all customer requirements while on job site.
• Orders parts required to complete repairs. Evaluates parts to determine reusability and cause of failure.
• Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail.
• Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.
• Adheres to all customer care standards.
• Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
• Work within and promote corporate vision, mission, and values of the organization.
• Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
• Working knowledge of power generation.
• Excellent customer service skills.
• Ability to self-schedule and perform duties with minimal supervision required.
• Knowledge and use of Microsoft computer products or other comparable systems required.
• Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public.
• Ability to work overtime with minimal notice required.
• Ability to drive for long periods of time and travel away from home as required.
• Consistent attendance.
EDUCATION AND EXPERIENCE:
• Proof of high school diploma or General Education Degree (GED).
• Five years experience in diagnosis and repair of power generation equipment in a Caterpillar environment required.
• Comprehensive knowledge on how to disassemble, assemble, remove and install machine components, and systems required.
• Prior experience in troubleshooting methods and systems required.
• Must own required tools.
• Must have a current CDL with air brake experience and acceptable driving record. Must meet DOT requirements.
• Must be able to communicate (speak, read, comprehend, write in English).
• Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting.
• Able to lift up to 50 lbs in accordance with Western States’ Lifting Safe Work Practice to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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